The boring (but important) stuff

Terms & Conditions

Last revised 28 June, 2018

The following Terms and Conditions of Service apply to all products and services provided by Wide Open Co. Pty Ltd ATF Wide Open Co. Unit Trust (hereinafter referred to as Wide Open Co).


All quotes are valid for 30 days from the date displayed.

Privacy Policy

We will not disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential); unless you have authorized us to do so.

Design Credits

You agree to allow us to place a small credit on a website designed by Wide Open Co and/or to display the examples of the work we produced for you in our website portfolio or printed promotions.

Intellectual Property

By supplying text, images and other data to Wide Open Co, the client declares that it holds the appropriate copyright and/or trademark permissions. The client agrees to fully indemnify and hold Wide Open Co free from harm in any and all claims resulting from the client not having obtained all the required copyright, and/or any other necessary permissions.

All IP rights for conceptual work generated by Wide Open Co will be retained by Wide Open Co. Only a single chosen solution is deemed as fulfilling the contract. IP rights for finished art will be transferred to the client upon full settlement of fees. All other designs remain the property of Wide Open Co and may be repurposed for other projects. Wide Open Co will release source files (InDesign, Illustrator or Photoshop layered files) at its discretion, or as agreed with the client. Registration of trademarks will be the client’s responsibility.

Design Project Duration

Any indication given by Wide Open Co of a design project's duration is to be considered by the client to be a considered estimation only. Wide Open Co cannot be held responsible for any project over-runs, whatever the cause.

Revisions & Additional Services

The client agrees that additional revisions or services requested over and above the estimated work; or requested to a project stage that has already been approved, may be subject to additional charges.

Accuracy Warning

Our design work is prepared with the utmost care. You will be given the opportunity to review any work produced prior to publishing. You are responsible for advising us of any errors or issues prior to approval. Wide Open Co shall not be liable for any errors or omissions that are published after approval of a draft containing such inaccuracies.

Wide Open Co and its clients agree to comply with applicable printers’ Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. We recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

Unforeseeable Delivery Issues

We take all care to ensure its clients products are delivered on time and without damage. The client agrees not to hold us responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. Any claim against Wide Open Co shall be limited to the relevant fee(s) paid by the client.

Cancellation / Postponement

Cancellation of projects/orders may be made in writing, by telephone contact or e-mail. The client will then be invoiced for all work completed over and above any deposit made at the time of acceptance of quotation or estimate. The balance of moneys due must be paid within 28 days. Projects that are postponed by the client for 28 days or more may be invoiced based on work undertaken to date. Wide Open Co reserves the right to adjust the estimate or quotation upon re-commencement.

Payment Policy

A client may request a fixed quotation or engage us on an hourly basis. For the former, an initial deposit of fifty (50) percent of the project quotation will be required from new clients, or twenty (20) from existing clients. Balance will be payable in stages or upon completion.

Projects invoiced on a time-spent basis will be invoiced only upon completion or monthly at our discretion. All invoices must be paid within twenty-eight (28) days of issue (as indicated on invoice). We offer a 2% discount on communication design fees paid within 7 days of invoice. Accounts which remain outstanding for 28 days after the due date, will incur an administrative charge of 3% per month on the outstanding amount. Payments are welcome by EFT, Stripe, cash, cheque, Australia Post Money Order or PayPal Send Money. Returned cheques will incur an additional fee of $50 per returned cheque.

Notification of Changes

We reserve the right to change these conditions from time to time as we see fit. A revision date will be displayed on each quotation and invoice, to keep you abreast of any changes.


We make no warranties of any kind, express or implied, for any and all products and/or services that we supply. We will not be held responsible for any damages resulting from products and/or services it supplies. We are not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. The client agrees not to hold us responsible for any such loss or damage. Any claim against Wide Open Co shall be limited to the relevant fee(s) paid by the client.